Why We Listen
Our Mission
Humanizing healthcare through the healing power of poetry and compassionate presence.
Healing Through Listening and Poetry
The Good Listening Project (TGLP) is a 501(c)(3) nonprofit dedicated to humanizing healthcare through the healing power of poetry and compassionate presence. We create spaces for deep listening and poetic reflection that foster connection, reduce burnout, and promote wellbeing for healthcare professionals, patients, and their communities.
At the heart of our work are Listener Poets, who hold one-on-one listening sessions where individuals can share whatever is on their minds. Each conversation is transformed into a custom poem, a reflection of the person’s story, emotions, and experiences.
Why It Matters
“It was really much more impactful than I expected. I would never have believed it was possible if someone had told me that I’d feel better by doing this – but I do.
I feel heard and validated and that has already gone a long way for me letting go of some of the negative emotions I have been carrying.”
Where We Listen
The Good Listening Project has partnered with over 25 organizations – including premier institutions such as Johns Hopkins and the Mayo Clinic, as well as major academic medical centers, community hospitals, hospice programs, and long-term care facilities.
Who We Listen To
To date, we’ve listened to and written poems for over 3,000 individuals across the healthcare landscape – from nurses and doctors to chaplains, educators, and hospital leaders.
The Measurable Impact of Listening
The impact of our programs is both experiential and measurable, contributing to improved emotional health and workplace dynamics.
Listener Poet sessions and creative reflection initiatives have been shown to:
Support emotional regulation and thoughtful processing
Foster a sense of being seen, heard, and valued
Reduce isolation and stress in high-pressure environments
Strengthen workplace culture through empathy and shared humanity
Across hospitals, clinics, and community care spaces, our work integrates poetry and presence into the fabric of care. From curated poem collections and reflective story-listening workshops to immersive creative installations, each project demonstrates how listening becomes a powerful clinical and cultural intervention.
These real-world initiatives uplift marginalized voices, ease burnout, and cultivate environments where healing conversations can take root – helping caregivers reconnect with purpose, each other, and themselves.
Explore the Portfolio of Impact to see listening in action.
Explore Our Work
Each poem honors the diverse experiences and emotions shared within the healthcare community.
Interspersed with the joys and worries of being a gramma, she recounted her own grandparents – challenges and opportunities of caring for them, grief of losing them, gratitude for being loved by them, and the everyday experiences of now living in their home.
What is pain without a diagnosis? This is what occupied this patient before she even received her breast cancer diagnosis about a year ago.
She told me that she picked her battles more and was trying to be less of a people pleaser.
He ended up talking about his son, who is now his daughter. Another part of his experience of continual growth and soul-opening.
Her values and perspective on life had changed as she considered ways to spend more time with her husband.
“When I see an old dude who’s optimistic, living his life, I always stop to talk to him to try to find out what he has done.”
This nurse was considering leaving a position where she spent many years due to issues she experienced and witnessed at her hospital.
Many of the people he worked with had to develop a new identity in the context of their caregiving responsibilities. “It’s as if they need to become a new variant of themselves.”
“We’re taught to enter a room with a specific goal... with assumptions... with a hypothesis about what may be going on with the patient.”
She believes that most of those who have connected with ACS began with a personal connection, but then, according to her, “you evolve, and you shift.”
With her background in counseling and psychology, she works to bring people together and support patients.
Although at times she becomes discouraged about the inequalities in the world, she is determined to do her part by making sure everyone has access to quality healthcare.
This person radiated gratitude and hope. She shared that she discovered she was expecting a son just before receiving a lung cancer diagnosis at the age of 31.
She had an epiphany as a child — that love could heal the world. Now, as a seasoned physician, there’s still a part of her that believes in the power of love, but not with the same idealism she once held.
He talked about recently speaking with a patient who experiences migraines: she is seeking the truth, he is seeking the truth to find a way to work with her, wanting to give more than a diagnosis and prognosis.
To her, the surgical world has felt like “a wheel that keeps spinning,” a seemingly endless pursuit towards an undefinable goal.
While she kept an open mind throughout medical school, the field of OB/GYN ticked off all the boxes for her.
“I was at a birth recently and thought: This is why they are so afraid of us. They can’t control this” She sat on her couch with a mug of coffee. She is a queer, femme, mother of two who has worked in reproductive health for over two decades.
“The historic traumas of African-American women — all African-Americans — lead us to not be the first people at the doctors, nor the first to get surgery.”
“Sometimes I feel so helpless,” said this resident, reflecting on all of the challenges faced by the young patients and their families whom she served. Over the last several days, she has become increasingly overwhelmed by events in the news and has questioned her ability to make a difference in the world.
“It’s hard to watch the decline and sometimes hard to visit but it weighs on me not to,” she said. Her father had always been an elaborate storyteller and an alive, vibrant man with a big voice.
The Good Listening Project was honored to once again take part in the annual KNN conference in Minneapolis this year. Jenny closed the session by writing this harvest poem that captured the voices and sentiments shared.
After a history of crippling endometriosis, this woman had an arduous, ongoing struggle with her healthcare community for the right to have a hysterectomy. She was finally granted approval at the age of 29. “It had been like pulling teeth, but finally I felt free,” she told me.
Her childhood was infused with Hawaiian-Polynesian music and dance, taught to her father by his mother. Today, her life’s work is to connect the unbelievable discoveries of molecularly focused pre-clinical research directly to the patient experience of treatment.
She is a single mother born to a single mother and had to grow up fast. She is juggling a sticky work situation, her own anxiety and depression, and being away from home and her kids.
I was invited to create a group poem for forty participants at the Arts in Healing luncheon, hosted by the Inova Health Foundation in partnership with the board.
What does it mean for people living with Sickle Cell Disease to be seen, heard, and understood? For this person, it meant finding – and using – her voice to advocate for herself and for others.
“I’ve experienced a lot of big losses,” she said. “I want to be a beacon of hope and light, keeping the flame lit for cancer prevention.”
Professionally, for this person, Henrietta Lacks’ story represents the need to critically examine our research infrastructure.
Learn More
If you’re a healthcare leader seeking innovative ways to support wellness in your organization, we’d be glad to connect.
Schedule a Conversation
Schedule a time to learn more about how listening and poetry can strengthen well-being across your community.
Support Good Listening
Want to bring good listening to your healthcare community? Connect with us – we’d love to hear from you.
