She is a single mother born to a single mother and had to grow up fast. She is juggling a sticky work situation, her own anxiety and depression, and being away from home and her kids.
Although he had been through many stressful experiences in his life and recently, he always held onto his positive outlook. He took particular care to use words intentionally, paying attention to their connotations, so that his positivity extended to those that he interacted with as well.